00. Doing Business In English, 01. Doing Business In English

00. Doing Business In English

00. Doing Business In English, 01. Doing Business In English

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Doing Business in English
Lekcja
1 ASKING FOR CLARIFICATION
CLERK: Good morning. International Centre. Can I help you?
MR KOWALSKI: Yes, please. I want to book a place at the trade fair in April.
CLERK: Certainly, sir. We can take a telephone booking, but we'll need a deposit.
MR KOWALSKI: Sorry, I don't understand. What does "deposit" mean?
CLERK: It means you must pay some of the money when you make your booking, sir.
The deposit's eighty dollars.
MR KOWALSKI: Er... eighteen, or eighty? Can you say that again, please.
CLERK: It's eighty dollars, sir. Eight - zero. Eighty.
to ask for clarification - poprosić o wyjaśnienie
trade fair - targi
to book - rezerwować
booking - rezerwacja
to take/make a booking - przyjąć /zrobić rezerwację
Lekcja
2 ASKING FOR CLARIFICATION
Sean: I work and study with many people from all over the world and if someone says
something which I don't understand, I usually say: "Can you repeat that again, please" or
"Sorry, I don't understand what you mean" or "Sorry, I'm not with you" or sometimes
"Sorry, can you speak a bit more slowly, please". It's important to ask for clarification
or repetition - both in study and in business.
I'm not with you - nie rozumiem, nie wiem, o co ci chodzi
clarification - wyjaśnienie
repetition - powtórzenie
Lekcja
3 CAN YOU SPEAK MORE SLOWLY, PLEASE?
MR K: Excuse me. Where's the conference room, please?
RECEPTIONIST: You want the conference room, sir? Just go straight on, then turn right,
and it's the second on the left.
MR K: Er, sorry... Can you speak more slowly, please.
RECEPTIONIST: Oh, sorry, sir. The conference room ... straight on, then turn right, it's
the second on the left.
MR K: OK... straight on, left, second right.
RECEPTIONIST: Oh no, sir! Go straight on, turn right, and it's the second on the left.
MR K: Oh ... straight on, right, second left.
RECEPTIONIST: That's right, sir.
MR K: Good. Thank you.
conference room - sala konferencyjna
second on the left/second left - drugi na lewo
Lekcja
4 JUST DON'T BE PUT OFF!
SEAN: We should never feel shy or afraid to ask somebody to repeat more slowly because
understanding information is a difficult, difficult thing to do. If somebody appears to be
unhelpful or rude, then you shouldn't be put off. Maybe the person was in a hurry, very
busy or didn't quite understand the language themselves. So just keep asking, just keep
asking, maybe someone else - just don't be put off.
unhelpful - nieuczynny
to be put off - zniechęcić się, zrazić
Lekcja
5 ANSWERING THE PHONE
RECEPTIONIST: Good morning. Top Tees. Can I help you?
MRS WONG: Good morning. Can I speak to the Sales Manager, please?
RECEPTIONIST: The Sales Manager. Who's calling please?
MRS WONG: It's Mrs Wong. From FAM. Fashions.
RECEPTIONIST: Mrs Wong from FAM. Fashions. Is that F for father?
MRS WONG: That's right, and M for mother.
RECEPTIONIST: One moment please, Mrs Wong. I'm putting you through.
to answer the phone - odebrać telefon
Sales Manager - kierownik działu sprzedaży
who's calling - kto dzwoni
I'm putting you through - łączę
Lekcja
6 ANSWERING THE PHONE
Sean: I've worked in many different places, I've worked in a clothes shop, a record store,
a department store, I've worked in a school as a teacher, I've worked in radio. And it's
almost the same everywhere, I think, in each company, that first when we pick up the
phone, we have to say the company's name, and second we have to say something like:
"Good morning" or "Good afternoon", and after that we have to say "May I help you?" or
"Can I help you?", and then connect the caller to the department that can answer the
questions they may have.
clothes shop - sklep odzieżowy
record shop - sklep z płytami
department store - dom towarowy
to pick up the phone - podnieść słuchawkę, odebrać telefon
to connect the caller - połączyć rozmówcę
Lekcja
7 HOW TO MAKE A RESERVATION
CLERK: Good morning. Grand Hotel International. Can I help you?
MR. SCOTT: Good morning. Have you got a room for the nineteenth, please?
CLERK: A single or double room, sir?
MR. SCOTT: Single.
CLERK: Just one night, sir?
MR. SCOTT: No, for two nights, please.
CLERK: Two nights - thank you. Can I have your name and contact number, please sir?
MR. SCOTT: It's Mr. Brian Scott - that's S-C-O- Double T. And the number's Edinburgh
329-6414.
CLERK: Edinburgh 329-6414. So that's a single room for the nineteenth of June, for two
nights, Mr. Scott. Thank you very much, we look forward to seeing you then.
to make a reservation - zrobić rezerwację, zarezerwować
single room - pokój jednoosobowy
double room - pokój dwuosobowy
contact number - numer kontaktowy
Lekcja
8 CREDIT CARD, CHEQUE OR CASH?
Sean: I think these days that most hotels provide credit card facilities for all their
customers - certainly most business hotels. It's accepted world-wide now. But if you go
to a smaller hotel, it would be a good idea to ask them first whether you can pay for the
accommodation by credit card, or in cash, or whether travellers' cheques would be OK.
credit card - karta kredytowa
cash - gotówka
travellers' cheques - czeki podróżne
accommodation - zakwaterowanie, mieszkanie
Lekcja
9 I'D LIKE TO CHANGE A FLIGHT
CLERK: Good morning. How can I help you?
MRS. GRANT: Good morning. I'd like to change a flight, please.
CLERK : Can I have your ticket, please?
MRS. GRANT: Yes, certainly. Here it is.
CLERK: Thank you. Now, when would you like to go?
MRS. GRANT: I'd like to go on the sixteenth, please.
CLERK : On the sixteenth... Yes...There are two flights available - at twelve oh five and
at twenty-two thirty.
MRS. GRANT: I'd like to take the twenty-two thirty, please.
CLERK : OK. So, I've cancelled your original booking and I've booked you a seat on the
sixteenth of November at twenty-two thirty. Here's your new ticket.
MRS. GRANT: Great . Thank you.
to change a flight - przełożyć termin lotu
available - dostępny
to cancel - odwołać , anulować original - tu: pierwotny, pierwszy
Lekcja
10 HOW TO CHANGE A FLIGHT
Sean : If I have to change the flight, first of all I make sure that I have the right ticket
in front of me, my original ticket. I tell them the flight number, the date - the original
date that I have to take the journey, and tell them my name … my surname. Then they
have to ask you to spell it to make sure that the whole thing's correct.
to spell - tu: przeliterować
Lekcja
11 SOCIALISING
DAVID: Tony. It's good to see you again.
TONY : David! It's good to see you, too. Oh, and congratulations - how's the new job?
DAVID: It's great, really great. So ... When do you go back to Singapore?
TONY : Umm, in about a week. My flight's next Friday evening.
DAVID: Oh good. Well then...would you like to come for a round of golf on Sunday? My
club's nearby.
TONY : Great. Oh, yes. Yes, please. That would be great. What time?
DAVID: Er... eight o'clock, at your hotel - OK?
TONY : Ok. Thanks again. See you at eight on Sunday.
socialising - utrzymywanie stosunków towarzyskich, życie towarzyskie
Lekcja
12 SOCIALISING IN BUSINESS
Sean: I think, socialising in a business context is incredibly important. When I've
socialised myself with people, then I've learnt more about them. I've learnt how they
think, how they are, about their culture, their values. And if you know about each
other, you can understand each other better, you can build up trust - trust each other,
respect each other. And if that's there, the trust and respect, then everything goes
well.
to socialise - udzielać się towarzysko, utrzymywać stosunki towarzyskie
to build up trust/respect - wzmocnić zaufanie, szacunek
Lekcja
13 NEGOTIATING
MR R: Well, my price is two hundred and twenty thousand dollars.
MRS C: Two hundred and twenty thousand! That's too much.
MR R: Well, OK. If you give me six weeks, I can reduce the price. Two hundred thousand
dollars?
MRS C: OK. Two hundred thousand. It's a deal! Now, let's just go over the terms again.
You finish the job in six weeks and the price is two hundred thousand dollars.
negotiating - negocjacje, pertraktacje
price - cena
to reduce - zmniejszyć , opuścić , zredukować
deal - transakcja, interes
it's a deal! - zgoda! stoi! to go over the terms - sprawdzić warunki
Lekcja
14 THE SELLER'S MARKET OR THE BUYER'S MARKET?
Sean: The important thing is "who needs who?". Is it a seller's market or a buyer's
market? If it's the seller's market, the buyer must understand the seller's behaviour, the
situation of the seller… everything.
Sean: Negotiation, to my understanding, is the process of trying to reach an agreement
through discussions or through correspondence…. But before you start, you have to
know your objective. For instance, if your business is trying to buy materials, your
objective might be how to get the goods at the right time with a sensible price. That's
your objective.
seller's market - rynek z przewagą popytu nad podażą (niedobór towarów)
buyer's market - rynek z przewagą podaży nad popytem (nadmiar towarów)
to reach an agreement - zawrzeć umowę, osiągnąć porozumienie
objective - cel
goods - dobra, towary
sensible - rozsądny
Lekcja
15 BEGINNING A PRESENTATION
Bobby Lee: Good morning, everyone, and thanks for coming. I'm Bobby Lee and I'm
going to introduce you to our great new product - the Cool It Cube.
I'm going to keep my presentation nice and short... as I know you're all busy people. It'll
take about fifteen minutes.
First, I'm going to tell you all about the Cool It Cube, then I'm going to show you how it
works. After that I'm going to talk about our very special prices.
And finally, we'll move on to your questions. I'll be very happy to answer these at the
end of the presentation.
Lekcja
16 PRODUCT PRESENTATION
Bobby Lee: Good morning, everyone, and thanks for coming. I'm Bobby Lee and I'm
going to introduce you to our great new product - the Cool It Cube. I'm going to keep my
presentation nice and short ... as I know you're all busy people. It'll take about fifteen
minutes. First, I'm going to tell you all about the Cool It Cube, then I'm going to show you
how it works. After that I'm going to talk about our very special prices. And finally, we'll
move on to your questions.I'll be very happy to answer these at the end of the
presentation.
presentation - prezentacja
to introduce - zapoznać
to cool - chłodzić
to move on to…- przejść do…zająć się (następną sprawą)
Lekcja
17 ENDING A PRESENTATION
Bobby Lee: So, to sum up the key points I've made today. What makes the Cool It Cube
really special is that it's quiet, it's energy-saving and it's really Cool! OK. I'd like to end
there, so that we have plenty of time for questions. Thank you, everyone.
energy saving - konserwujący energię
Lekcja
18 ENDING THE PRESENTATION
Sean: If you're giving a presentation, you should make sure you know the audience you
are going to speak to. When I, for example, give a presentation to my company's senior
management, their main interest is top-level issues. On the other hand, when I'm
presenting to customers or distributors, they're always very keen to find out the details of
new products, for example, or the new marketing programme.
audience - audytorium, zgromadzeni, rzesza odbiorców
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